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Customer journey

Structured intake keeps the chosen commercial path intact

Step 3

Identity and documents

Upcoming

Passport upload, address details, and supporting verification documents.

Preview position 3 of 4
Field groups
Passport upload
Residential address
Proof of address
Optional supporting files
Operational logic

Portal-native upload cards replace fragmented email attachments and should later support review states and replacement uploads.

Checkpoint model
Passport file uploaded
Address confirmed
Supporting files attached
Draft and resume
Upload step reserved

The future vault should reopen pending uploads with review state and replacement controls.

Validation posture

Identity uploads require file-type checks, completeness checks, and review-state visibility.

Passport file required
Address evidence must be current
Sensitive uploads stay inside portal-native storage
Upload and handoff cards
Passport upload
Prepared

Primary identity artifact with later review state and replacement path.

Proof of address
Conditional

Only mandatory if review or compliance requests address confirmation.

Supporting files
Optional

Additional identity context can be attached without falling back to email.

Upload and vault workspace
Upload capture

The client should upload identity and support files directly into TAVALIS, not through scattered mail attachments.

Review state visibility

Each artifact should show whether it is prepared, conditional, accepted, or requires replacement.

Portal projection

Customer-visible document slots should later surface the safe projection of reviewed artifacts and issued records.

Bridge transition

Legacy ShareFile remains acceptable as a bridge, but the customer-facing truth should converge into TAVALIS.

Passport upload
Prepared

Primary identity artifact with later review-state and replacement handling.

Proof of address
Conditional

Only required when review or compliance explicitly asks for it.

Review bundle
Prepared

Summary pack that bridges intake completion into signature and order handoff.

Step handoff